When it comes time to hire home care services, we all want the best for our loved ones. But how do you know which company will give them the quality of care they deserve? Below are some questions that should be asked before making any decisions.
1. How Much Does the Company Charge?
When it comes to home care, you should never hire someone based on price alone. Rather, consider how their cost compares to the level of service you are receiving.
2. What Is Included in Your Rates?
It's also important to know what services your rate covers and which ones may be extra. Not only should you ask this question, but you should also clarify that these services are included.
3. How Do I Know If the Caregiver Is Qualified?
To begin with, they should be given a criminal background check and receive training to handle different situations such as Alzheimer's or dementia patients. They will serve as your loved one's go-to person in times of crisis, so they must be capable.
4. How Will I Be Updated on My Loved One's Status?
Your main focus is your loved ones, and their care can never be stressed enough. So make sure you always know what's going on by asking about daily, weekly, and monthly reports on their progress.
5. How Do You Handle Emergencies?
Your loved one's safety should always be your top priority when looking for a service. Ask about what happens when there is an emergency and how the company would react in such a situation.
6. Are You Available Around the Clock?
When it comes to home care, people think hiring someone full-time is the only option, but this is not always the case. Be sure to ask about what hours they are available, just in case you need coverage during odd hours.
7. What Happens If I Am Unhappy with Your Service?
It's important that both parties feel comfortable working together, so make sure to get this question answered before signing anything or hiring them. You should also ask how complaints are handled and what they do to resolve them.
8. What Kind of Training Is Required?
Training is very important in the industry, so find out if their caregivers are required to get additional certification. This will ensure that they have the experience and knowledge when handling your loved one.
According to Tender Hearts At Home, an estimated 41 million Americans have a persistent condition that limits their activity. Of that total, around 12 million persons cannot live alone and require additional care and assistance. When your loved one cannot live alone and needs additional care, you will need to find a qualified home care service specializing in their unique situation. By asking the questions above, you will be able to make an informed decision and avoid some of the common problems with this type of service.